Information Service

Terms & Conditions

Terms & Conditions of Trading

The customer to whom this is addressed will be known as “the buyer”
Any product supplied will be known as “the goods”
Any service performed or carried out by this company or its agents will be known as “the service”
These terms and conditions apply to all “goods “ & “services” supplied by this company and no variation will be accepted unless confirmed in writing and authorised by a director.
PRICES: The price will be charged at the rate prevailing on the receipt of the order from the buyer and/or prices attaining to written quotations provided they are within the acceptance period. The price lists issued by “the company" are for guidance only and will not be held as binding.
The “buyer” should confirm the price with “the company" in writing. Prices are subject to change without notice.
All prices quoted are at standard rate and subject to individual discounts as per our “Discount Structure”.

Payment

All online orders can be paid by online through Paypal or Nochex.
Orders can also be completed via telephone using a credit card or by BAC’s transfer or cheque.
Bank Details for BAC's Payments
Call and ask for details
Payment by pro-forma invoice will be required before any goods are released.
Account holders: “The company" customers with 30 day pre-approved credit account should order directly through the parts dept. Orders for account customers need to be ordered direct from the company stores not through the online shop
All account invoices are to be paid within the 30 day period unless otherwise agreed and authorised by a director.
Late Payment: Where payment is not made as per our terms and conditions, we understand and will excise our statutory rights to interest under The Late Payment of Commercial Debts (Interest) Act 1998. Interest of 8% above Barclays Bank’s base rate will be charged on overdue accounts.
VAT is chargeable on all invoices raised and will be levied at the current rate at time of invoice.
Claims:
 All claims for non-receipt of goods, loss, shortfall or poor work finish, should be notified to “the company" in writing within 7 days. Any claim for non-consequential loss will not be accepted as a result of any late deliveries or failure of any of our products.
All our units carry serial numbers and security seals. Should either be missing or tampered with, then no claim will be accepted for that item.

Returns

Any goods supplied in error by “the company" will be accepted as returns and replaced or credited in full.

Cancellation

Any goods ordered in error by the buyer or not required, will be accepted back subject to a “re-stocking fee” of 20% and a credit will be raised providing they are returned in the original packaging and delivered carriage paid to our business address.
Goods can be returned as 'Unsuitable' or 'Unwanted' within 21 days of delivery, as follows: Items must be returned in the original packaging and condition
All returned goods must be accompanied by a returns form available by request.
Returned goods will be subject to a “re-stocking fee” of 20% and a credit will be raised on the account.
Any goods outside of this period will not be accepted for refund or credit.
Parts that have been 'specially ordered in' cannot be returned under any circumstances.

Warranty

All goods come with a 12 month warranty (unless otherwise stated).
Where replacement goods are requested under the warranty, a new order is require before the goods are dispatched (unless item is returned first) and once the faulty item is returned and checked a credit note will be issued if the item is found to be faulty.
All items must be appropriately packaged when returned. Any damage caused in transit will be the buyer’s liability.

Risk

The “risk” passes to the “buyer” on delivery and adequate insurance must be provided to cover the “goods”.

Title

The ownership of any goods supplied by “the company" only passes to the “buyer” when payment in full has been received.
Full title and ownership therefore remains with “the company" and we reserve the right to collect and/or remove any goods, which remain un-paid after 90 days.

Force Majeure

“The company" shall be released from its obligations under a contract in the event of any cause beyond the reasonable control of either party. This shall include but not without limitation, war, riots, industrial action, break down of any machinery, acts of god etc, which prohibit the completion or continuation of said contract.

LAW

All transactions and contracts accepted are governed by English Law. All notices by either party shall be sent by registered or recorded delivery.